Our Psychologists have availability for face-to-face and online appointments for adults, adolescents and children.
Our Psychologists have availability for face-to-face and online appointments for adults, adolescents and children.
MindBox Psychology is committed to protecting your privacy. This policy explains how we handle your personal information as an Australian Privacy Principles entity (APP entity) under the Privacy Act 1988 (Cth). It covers the types of information we collect and hold, how and why we collect, hold, use and disclose it, how you can access and correct it, how to make a complaint, and how we handle disclosure to overseas recipients. This policy applies to our website, https://mindboxpsychology.com.au/ (the Site), the psychology services described on the Site (Our Services), and any other services we provide.
In this policy, “personal information” has the meaning given in the Privacy Act and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable. It includes sensitive information, such as health information. Because we provide psychology services, we collect health information about the people we see.
Depending on how you deal with us, we may collect:
We only collect the information we need to provide Our Services.
We collect personal information directly from you when you contact us by phone, email or the contact form on our Site, complete our intake survey, book an appointment through our online booking portal, sign up for our newsletter, attend sessions, or pay for Our Services. With your consent, we may also collect information from others, such as your GP, other health professionals, or (for children) parents, guardians and schools.
Your personal information is held securely in electronic systems, including our practice management and booking software, email, and payment processing systems.
We use your personal information to:
We may disclose personal information where the law requires or permits it, for example to prevent a serious threat to someone’s life, health or safety, or where required by a court order. If our business is sold, merged or restructured, personal information may be transferred as part of that process, subject to the Privacy Act.
We use third-party payment processing services (such as Tyro), which have their own privacy policies.
We collect health and other sensitive information with your consent, or where the law requires or permits it. You can withdraw your consent by contacting us, although this may affect our ability to provide Our Services to you.
We provide services to children and adolescents. For children under 15, we seek the consent of a parent or legal guardian. If you are a parent or guardian and believe your child has given us personal information without your consent, please contact us.
You can ask to access or correct the personal information we hold about you by contacting us at hello@mindboxpsychology.com.au. We will respond within a reasonable time. We may charge a reasonable fee for providing access, and we will tell you about any fee in advance. If we refuse access, we will explain why in writing, unless it would be unreasonable to do so.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, change or disclosure. No transmission over the internet is completely secure, so we cannot guarantee the security of information you send to us online. When we no longer need personal information, and are not required to keep it by law (health records must be kept for minimum periods), we securely destroy or de-identify it.
If we suspect a data breach, we will assess it under the Notifiable Data Breaches scheme. If an eligible data breach occurs, we will notify you and the Office of the Australian Information Commissioner as required. If you think there has been a breach, please contact us straight away.
We use Google Analytics and Microsoft Clarity to understand how visitors use our website, so we can improve it. These tools use cookies and similar technologies to collect information such as the pages you visit, how long you stay, the type of device and browser you use, and your approximate location (city or region). Microsoft Clarity also records how visitors move around our pages, such as clicks and scrolling, and shows this to us as heatmaps and replays of visits. We have set Clarity to hide all text on the page and anything typed into forms, so it does not record your name, contact details, messages or health information. This information is processed by Google and Microsoft, including overseas, under their own privacy policies (policies.google.com/privacy and privacy.microsoft.com/privacystatement). You can block or delete cookies in your browser settings; the website will still work.
Our Site contains links to other websites, such as our online booking portal. This policy does not apply to those websites, and we are not responsible for how they handle your information. Please read their privacy policies.
With your consent, we may send you our newsletter and information about Our Services, in line with the Spam Act 2003 (Cth). You can unsubscribe at any time using the link in each email.
Some of our service providers, such as cloud storage, email and analytics providers, may store or process information overseas. Where this happens, we take reasonable steps to ensure the information is handled in line with the Australian Privacy Principles.
We may update this policy from time to time. The current version will always be on our Site. This Privacy Policy is current as of November 2026.
If you have a question or concern about your privacy, please contact us:
Email: hello@mindboxpsychology.com.au
Phone: 02 9438 2511
Mail: Suite 306, Level 3, 480 Pacific Highway, St Leonards NSW 2065
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner on 1300 363 992 or at oaic.gov.au.
Hours: Monday to Friday 9am to 5pm
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