FREQUENTLY ASKED QUESTIONS

At MindBox Psychology, we know you might have some common questions before starting therapy. Below, we’ve answered some of the most frequent queries to help you make an informed decision. If you have any other questions or need more information, don’t hesitate to get in touch with us. We’re here to assist!

Find Your Answer

1   |   Why choose MindBox Psychology?

At MindBox Psychology, we are a team of highly qualified Clinical Psychologists with advanced degrees—either Masters or Doctorates in clinical psychology. We are committed to helping you navigate life’s challenges by using research-backed, evidence-based treatments. Whether you’re dealing with challenges, crises, doubts, or frustrations, or simply feel you’re not reaching your full potential, we’re here to support you. In our compassionate and confidential environment, we work together to achieve positive change. With over 15 years of experience serving the community, our psychologists are well-equipped to help you overcome life’s hurdles and enhance your well-being.

2   |   How much does a psychology session cost?

A standard 50-minute therapy session costs $280, while the initial assessment (one hour) is $310. Many clients are eligible for Medicare rebates for up to 10 sessions each calendar year. You can pay by EFTPOS, cash, or credit card at the end of the session.

3   |   Can I receive a rebate for psychology sessions?

You can receive rebates for psychological services from several sources, including:

Medicare
Under the ‘Better access to mental health‘ scheme, yyou can get a rebate for up to 10 therapy sessions each calendar year. To be eligible, visit your GP, Psychiatrist, or Paediatrician and get a referral for psychological services as part of your treatment plan. If you have reached your Medicare family safety net threshold for the year, the rebate will cover nearly the entire cost of your session. Click here to learn more about the Medicare safety net.

NDIS
If your NDIS plan covers Psychology, you may be able to claim the full cost of our sessions. However, you need to be self-managed and pay the invoice at the time of your session.

Private Health Funds
Many private health funds offer rebates for psychological services depending on your coverage. Please contact your health fund for more information.

4   |   What can I expect from psychological treatment?

During the initial appointment, your therapist will get to know you and develop a thorough understanding of the issue you’d like help with. The first appointment is usually longer than a standard session (about an hour). We aim to identify the factors contributing to or exacerbating the problem and set clear goals for change. Expect more questions than usual, and your therapist may take notes as you talk.

Subsequent sessions

Our primary therapy technique is Cognitive Behaviour Therapy (CBT), though we may use other therapies if research shows they are more suitable for your condition. CBT and other therapies are more than just talking about your problems. They involve actively discussing and understanding the causes of the problem, then learning skills to address or manage it. The goal of CBT is to equip you with the skills to make and maintain change in the long term, ultimately enabling you to become your own therapist. Some sessions may include practicing specific skills, and you might be asked to complete “homework” to apply what you learn in daily life.

Some people notice benefits after the first session, but for most, it takes around four weeks to feel some change. Whether positive or negative, this feeling often signals that you’re starting to see things from a new perspective.

5   |   How long does psychological treatment take?

The duration depends on various factors such as the complexity of the problem, your expectations, and your motivation to change. While most issues can be addressed in 6-12 sessions (which is covered by Medicare for up to 10 sessions), some simple problems may require only a few sessions, while more complex ones could take longer. Your therapist can often estimate how long treatment will take after the initial assessment.

6   |   How is clinical psychology different from other types of therapy?

Clinical psychology focuses on assessing, diagnosing, and treating mental health disorders using evidence-based treatments. Clinical Psychologists rely on research to guide therapy. While other forms of therapy, such as counselling or coaching, address general life issues or personal growth, clinical psychology specifically targets psychological conditions and emotional distress. Clinical Psychologists hold advanced degrees in psychology and are trained to manage complex mental health issues, which may require specialised care.

7   |   What should I expect to feel over time in therapy?

Some people notice changes after the first session, but most experience significant shifts after about four weeks. This feeling of change, whether positive or negative, is a sign that you’re seeing things in a new way. As therapy progresses, your thoughts and feelings may shift, offering better insight into your challenges. Remember, everyone’s journey is different, and being patient with yourself is important.

8   |   What is the difference between a Psychologist, a Clinical Psychologist Registrar, and a Clinical Psychologist?

Clinical Psychologists have completed a four-year Psychology degree, plus a two-year Masters or three-year Doctorate in Clinical Psychology. They also have at least two years of intensive supervision. They are registered Psychologists with AHPRA and can offer a Medicare rebate of $141.85 per session.

Clinical Psychologist Registrars have completed a Psychology degree and Masters in Clinical Psychology, and are undergoing supervision for two years to gain clinical endorsement from AHPRA. They can offer a Medicare rebate of $96.65 per session.

Psychologists have completed a four-year Psychology degree and are registered with AHPRA, but do not specialise in Clinical Psychology. Over 60% of Australia’s psychologists are Registered Psychologist. They can offer a Medicare rebate of $96.65 per session.

At MindBox Psychology, all our therapists are Clinical Psychologists or Clinical Psychologist Registrars, ensuring you receive high-quality care and ethical practice.

9   |   What is the difference between a Counsellor, a Psychologist, and a Therapist?

The terms counsellor, psychologist, and therapist are sometimes used interchangeably, but they refer to different professionals with varying levels of training and regulation.

Psychologists are registered professionals who complete at least four years of university plus supervised work. Clinical Psychologists and Clinical Psychology Registrars (such as those at MindBox) undergo at least six years of university study and supervised practice. They can assess, diagnose, and treat mental health conditions using evidence-based therapies. Psychologists are regulated by AHPRA and can offer Medicare rebates with a Mental Health Care Plan.

Counsellors provide emotional support and practical strategies but cannot diagnose mental health conditions. The title “counsellor isn’t regulated, so qualifications vary. Many counsellors are registered with ACA OR PACFA and offer short-term support for life challenges.

Therapist is a broad, unregulated term that can refer to psychologists, counsellors, or other mental health professionals. It’s important to check a therapist’s qualifications and experience to ensure they are trained for your needs.

10   |   Which professional is right for me?

If you need a diagnosis, evidence-based treatment, or Medicare rebates, a Clinical Psychologist or Clinical Psychology Registrar is the best choice. They will have a Master’s or Doctorate in Clinical Psychology, along with a Bachelor’s degree in Psychology.

11   |   How does confidentiality work in Psychological Therapy sessions?

Confidentiality is essential in therapy. We’re committed to protecting everything you share with us because trust is vital. What you discuss with your therapist stays between you, except in cases of risk to your safety or others, or if information is required for a court case. If needed, we might involve authorities like emergency services or child protection.

If your therapist needs to share information with your GP, specialists, or school counsellors, they will seek your written consent first, so you remain in control of what’s shared.

12   |   Do I need a referral to see a Psychologist?

You don’t need a referral to see a psychologist unless you want a Medicare rebate. To claim a rebate, you’ll need a referral from your GP, psychiatrist, or paediatrician.

13   |   What qualifications and training do your Psychologists have?

All our psychologists are registered with AHPRA and hold a four-year Bachelor Degree, along with a Master’s or Doctorate in Clinical Psychology. Some also have a PhD. For more information on each psychologist’s background, visit our Clinical Psychologists page.